Infrastructure Management
| Thanks to its subsidiaries RGIOutsourcing and 3esse, the RGI Group is also in a position to support customers during the decision, renewal and maintenance phases of technological infrastructures, offering its skills to guide customer choices in a manner consistent with designated strategies. |  |
| Disaster Recovery The Disaster Recovery service offered by RGIOutsourcing is designed to evaluate risks and perfect policies for restoring operations and recovering data. The following aspects must be guaranteed:
|
IT governance IT governance activities ensure that IT investments will generate value for the company. In this context, 3esse supports management in managing technological complexity, process complexity and the organizational complexity of IT structures, aligning it with company business strategy..
Read more » |
| Systems Support 3esse draws on its capabilities with regard to design, implementation, support and wide-spectrum management of IT architectures to offer customers of the RGI Group systems basic support as well as support specialized in the areas of environments, mission critical services, storage solutions and global security.
Read more » |
SLA & KPI management
Thanks to the use of ITIL compliant tools, RGIOutsourcing, can create evolved reports with statistics on the various levels of service and on Key Performance Indicators regarding:
|