User Support
| User support in conjunction with the introduction of a new information system represents one of the greatest challenges to be confronted. The RGI Group is capable of providing the customer with a broad range of assistance services, for the purpose of supporting the end user in any challenges he/she may face when interfacing with the system. |  |
| Full IT distributed management | Technology and application Help desk | Actuarial Support |
| 3esse manages help calls and is in charge of asset management issues with activities related to census, inventory, or the movement and certification of a customer’s technological fleet. It is also responsible for the maintenance of multi-brand workstations and site services, such as LAN management. | 3esse integrates 1st level Help Desk activities at the level of processes and tools with higher Help Desk levels covering applications, functions and business by means of an ordered and ticket-controlled flow. This results is greater control and greater overall quality of the various levels of service at each stage of production, and a more careful cost attribution analysis. |
The actuarial support RGIVita provides its customers is mainly aimed at matching computer skills with insurance actuarial skills. We offer our support to companies to help them define new products, load those products into their rating engines or actuarial laboratories, and perform related profitability analyses (Profit Testing). |